QuestNet Malaysia expects all Independent Representatives (IRs) to uphold the principles of fairness, honesty and integrity in all their dealings and activities as IRs.
This Code of Ethics forms part of the Policies & Procedures regulations which bind every IR. A serious breach of the regulations may involve action(s) being taken by QuestNet in accordance with the QuestNet Policies & Procedures.
The Code of Ethics explains proper conduct of business for IRs to practice. Additionally, QuestNet Malaysia encourages all IRs to obtain a Code of Ethics that has been provided by DSA (Direct Selling Association) in their respective countries.
It is a mandatory requirement that IRs comply with the Code of Ethics at all times.
1. Dealing with the General Public
1.1 Contact & Communications
1.2 Presenting Opportunity
1.3 Conducting Business
1.4 Explaining the Business Plan
2. General Obligations
2.1 Authorisation Limit
2.2 Poaching Independent Representatives
3. Use of QuestNet Property
4. Product Claims
5. Obligations of Independent Representatives
5.1 Promote Ethical Business Practice
5.2 QuestNet’s Obligations
6. Application of the Code Of Ethics
6.1 Compliance
6.2 Administration
7. Ethical Contact
8. Potential Independent Representative Assistance
8.1 Explanation to Prospect
8.2 Application Subject to Acceptance
9. Complaints
1. DEALING WITH THE GENERAL PUBLIC
1.1 Contact & Communications
An IR:
- (a) will at all times, when contacting anyone either from a telephone list or by other means, respect the privacy and wishes of the person contacted;
- (b) will never engage in objectionable or abusive conduct, unfair or aggressive conduct when contacting or dealing with any other person in relation to QuestNet Malaysia or opportunity it provides;
- (c) will offer the opportunities of, and associated with QuestNet Malaysia on its merits without exaggeration, concealment, curiosity or misrepresentation;
- (d) will ensure they maintain their personal presentation in dress, language and documentation to the highest possible standard;
- (e) will observe the provisions of the law and good manners regarding times and days when making the call and appointments.
1.2 Presenting Opportunity
An IR presenting the Business Plan at any time, conducting a Training Event or Seminar or QuestNet Malaysia IR Meeting will:
- (a) generally try to observe the principles of neat, business dress unless the context or situation demands for the contrary;
- (b) not falsely represent to any person any details regarding the financial rewards available under the QuestNet Malaysia Plan;
- (c) not make any false or misleading representations about the features of QuestNet Malaysia products, services and programmes, including their standard, quality, value, characteristics, accessories, uses for a particular purpose, merchantability or benefits;
- (d) not make any false or misleading representations about the price of QuestNet Malaysia products;
- (e) not engage in conduct that is liable to mislead anyone as to the nature, manufacturing process, characteristics, suitability for purpose or quality of any QuestNet Malaysia products;
- (f) not make any false or misleading representations concerning the need by anyone for goods or services;
- (g) make it thoroughly clear to any person to whom the IR discusses the opportunity that financial rewards to IRs are based on an IR’s individual performance;
- (h) use official literature as approved by QuestNet Malaysia including forms, scripts and other tools.
1.3 Conducting Business
An IR must not at any time:
- (a) take advantage of another person’s disabilities or weaknesses, such as illness, age, infirmity, lack of education or unfamiliarity with language;
- (b) actively solicit or demand orders for QuestNet Malaysia products by anything other than an offer to collate any order an IR wishes to make, including by the use of physical force, undue harassment or coercion;
- (c) state in any promotions that refunds for the supply of products are not given;
- (d) refuse to identify themselves when requested to do so.
1.4 Explaining the Business Plan
(a) When presenting or discussing the QuestNet Malaysia Business Plan and the Benefits which might be available, an IR must generally rely for reference on QuestNet Malaysia literature and observe the following regarding the contents of the Business Plan :
- (i) if predictions as to profitability are made, they should reflect what an average person carrying on the Business would achieve under normal circumstances;
- (ii) if any estimates of profits are made, the assumptions on which they are based should be clearly stated;
- (iii) where there is no previous experience on which to base expectations as to profitability, this should be stated when making the representation.
(b) When presenting or discussing the QuestNet Malaysia Business Plan, an IR must not make false representations concerning:
- (i) any risks likely to be associated with carrying on the Business;
- (ii) the amount of time the average person would have to devote to carrying on the Business;
- (iii) the annual expenditure and the annual gross income which the average person carrying on the Business might expect and the method of calculating those figures.
2. GENERAL OBLIGATIONS
2.1 Authorisation Limit
Authorisation of an IR is limited. They shall refer any matter pertaining to the Company to the Company Representative. An IR shall not interfere in any decision making process without prior written approval from the Managing Director of the Company.
2.2 Poaching Independent Representatives
QuestNet does not condone the intentional poaching of other competitors’ IRs or IRs from another Line of Introduction within the QuestNet Malaysia Business.
3. USE OF QUESTNET MALAYSIA PROPERTY
As trademarks, logos and service marks are registered and owned by QuestNet Malaysia, all written materials are copyrighted to QuestNet Malaysia. The use of trademarks, logos or service marks or the publication of copyright materials may only be undertaken with the written authorisation from QuestNet Malaysia.
4. PRODUCT CLAIMS
QuestNet Malaysia publishes detailed data about its products which is verifiable, accurate and complete. An IR must not make claims about any QuestNet products unless they are sourced from appropriate official QuestNet literature and accurately reflect the information contained in the appropriate literature.
5. OBLIGATIONS OF INDEPENDENT REPRESENTATIVESHIP
5.1 Promote Ethical Business Practice
An IR will:
- (a) ensure the IRs in his/her group are aware of this Code and at all times carry out their Business relationships either within the group or with IRs of the public; lawfully; with courtesy and integrity; and in accordance with this Code;
- (b) ensure they remain well informed regarding laws applicable to the Business and duties of an IR, other essential facts and public policies which affect such Business and duties;
- (c) keep confidential and not unethically use information that may be of detriment to another IR’s Business.
5.2 QuestNet Malaysia’s Obligations
QuestNet Malaysia will ensure that:
- (a) its staff will, at all times, act in a manner which does not conflict with the best legitimate interests of an IR and carry out duties in accordance with professional courtesy and integrity;
- (b) IRs are kept well informed regarding laws applicable to the Business and duties of IRs and other essential facts and public policies which affect such Business and duties and will comply with all the requirements thereof;
- (c) full cooperation of its staff is given to IRs with respect to advising them about matters which affect them;
- (d) it acts in the IRs’ legitimate interest.
6. APPLICATION OF THE CODE OF ETHICS
QuestNet Malaysia and an IR will accept the Code of Ethics entirely and observe its provisions.
6.1 Compliance
QuestNet Malaysia and an IR will ensure compliance of the Code:
- (a) in QuestNet Malaysia’s case by Directors, Executives and all other staff;
- (b) in the IR’s case by the IR and their Downlines.
6.2 Administration
QuestNet Malaysia will administer its dealings with IRs in a manner that is conducive to the compliance of the Code of Ethics.
7. ETHICAL CONTACT
Relationship between IR(s) or Prospect and IR must be for ethical purposes in accordance with these guidelines:
- (a) tout for or on behalf of another MLM Company or Direct Selling Company;
- (b) gain access to confidential information;
- (c) discuss financial aspects of other IRs’ Businesses;
- (d) encourage another IR to change Line of Sponsorship or Introduction;
- (e) engage in Cross Lining or Poaching; encourage or induce any other person to engage in Cross Lining or Poaching;
- (f) use QuestNet Malaysia’s sponsored Functions, Literatures or CDs to support Cross Lining or Poaching.
8. POTENTIAL IR ASSISTANCE
An IR, either with or without an Upline’s assistance, must at all times complete all relevant parts of an Application in the presence of the Prospect.
8.1 Explanation to Prospect
A Sponsor or Upline must explain to the Prospect, and complete in their presence, the details of the Application Forms so that the Prospect comprehends that they are personally introduced by the Upline or Introducing IR.
8.2 Application Subject to Acceptance
The Application Form is subject to QuestNet Malaysia’s discretion in accepting it as a valid application and making the appointment of that person as an IR.
9. COMPLAINTS
If an IR becomes aware of a breach of this Code, and wishes to proceed to lodge a complaint, the complaint should be made in writing in accordance to QuestNet Malaysia’s Policies & Procedures.
Good business ethics starts from YOU, the Leader. As an IR,
I will…..
- be honest and fair in all my dealings with QuestNet Malaysia
- perform all my professional activities in a manner that will enhance my reputation and the positive reputation established by QuestNet Malaysia
- present the marketing plan accurately and honestly, clearly portraying the level of effort required to achieve success
- accept and carry out to my best effort all duties expected of an IR and sponsor, including training and supporting the downlines in my organisation
- abide by all policies and procedures that are applicable to the operation of my business
- strive to ensure that my downlines are satisfied with my service and leadership
- present realistic income possibilities only, and solely in relation to the appropriate effort involved
- answer the questions of prospects and downlines fairly and honestly
- present the benefits and information of the business as stated in the Company’s official literature and from my own personal experiences
- sponsor/refer only those people that I have developed as my own downlines and/or business prospects
- always encourage prospect(s) developed by their initial referrers to be sponsored by them as well
- be clear that QuestNet Malaysia is a Network Marketing opportunity in which my income is related to my marketing and leadership skills as well as my own personal efforts
- treat all prospects, downlines and associates with respect, goodwill, and professional courtesy
- not entice downlines from outside my Line of Sponsorship to sign under my organisation
- not misrepresent the QuestNet Malaysia’s business in any way
- not use any advertising which I know may be false or misleading
- be fair and just to my downlines and associates, and not engage in practices which may reflect unfavourably on myself, my organisation, the company and the industry
- conduct myself in such a manner as to reflect only the highest standard of integrity, frankness and responsibility because I recognise that my actions as an IR with QuestNet Malaysia have far-reaching effects
- use the information contained in all our websites for my personal, non-commercial use only
- not create any illegal websites which will tarnish the image of QuestNet Malaysia and its related companies.
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